Hubba Payments Policy
Effective Date: April 12, 2018
Last Updated Date: January 7, 2019
Effective Date: April 12, 2018
Last Updated Date: January 7, 2019
Hubba allows Sellers to accept payment from Buyers through a payment method on file, and to have those funds deposited into a Seller’s designated bank account.
The marketplace features of Hubba are only available to Sellers and Buyers who are at least 18 years of age. Sellers must be registered and approved for a payment account with Hubba which is powered by a third party service provider (see further: Section 3 below). Currently, Sellers and Buyers must be located in the United States or Canada to accept or make payment. Sellers may only use Hubba for the sale of goods listed on Hubba.com and Sellers and Buyers are not permitted to circumvent the marketplace by selling or purchasing goods listed on the Website to or from other users of the Services outside of the Website. We reserve the right to limit or terminate a Seller’s or Buyer’s access to Hubba.com if the Seller or Buyer breaches the terms of this Agreement.
Hubba has engaged third-party service providers to perform many of the services related to payment processing, including card processing, currency exchange, identity verification, fraud analysis and regulatory compliance.
Hubba partners with Stripe to facilitate payment processing and the disbursement of funds to Sellers. Through Hubba, Sellers must create a Stripe account in order to receive payment for goods through our platform. For Buyers, if there is insufficient funds on your payment method when our payment provider processes the payment for your purchase, Hubba reserves the right to contact you directly to seek payment.
Payment functionality may be modified and use of specific third party services may be discontinued or replaced by us at any time without prior notice.
As a security measure, we may impose transaction limits on Buyers and Sellers. For example, we may impose limits relating to the value of any transaction, deposit, or adjustment, or limits relating to the cumulative value of all transactions, deposits, or adjustments during a period of time. We may also impose limits related to the number of transactions per day or other period of time. We will not be liable to a Seller: (a) if we do not proceed with a transaction, deposit, or adjustment that would exceed any limit established by us, or (b) if we permit a Buyer to withdraw from a transaction.
Hubba reserves the right to decline transactions that we believe, in our sole opinion, to be high risk, fraudulent, or in violation of this Agreement.
Hubba does not store any sensitive payment information. Buyers’ payment information is collected, held and managed by Stripe, not Hubba, and any Seller banking information collected by Hubba is stored by Stripe.
A. Use of Hubba. To accept orders on Hubba, you must provide valid business and banking information for a bank account in the United States or Canada. Without this information, you will not be able to accept orders.
B. Payment Accounts. Only Sellers that are approved for a payment account may accept orders on Hubba. A payment account allows Sellers to track payment amounts and fees related to transactions. If you are a Seller, you authorise us, and our authorised agents, to verify your billing/banking information, registration and product information (including any updated information) by accessing public records, sharing select information with a third party for verification purposes, and/or obtaining credit reports about you in order to approve a payment account. Sellers also authorise us to verify the Sellers’ information from time to time while the Sellers are using Hubba. Hubba endeavours to verify Sellers’ information in order to safeguard the integrity of the marketplace and reduce the risk of fraud, money laundering, terrorist financing, and the violation of trade sanctions but Hubba does not and cannot guarantee that any verification process will prevent fraudulent or unlawful activities by Sellers.
C. Disputes. Sellers agree to resolve any disputes directly with a Buyer related to an order completed on Hubba, and in accordance with our Supplemental Terms & Conditions. In the event that a dispute is escalated to Hubba’s Support Team, we reserve the right to seek reimbursement from a Seller and/or to issue a refund to a Buyer if a transaction is found to be in violation of Hubba’s Terms & Conditions.
In the event that a Buyer submits a chargeback, Hubba will respond to the credit card networks on behalf of the Seller involved in the transaction; the Seller agrees to provide any requested information to us within five (5) calendar days of the request. We reserve the right to recoup Seller funds associated with Buyer chargebacks.
D. Communications. We will inform Sellers of each transaction, or of other information pertaining to Hubba, using email or through Hubba’s messaging tool.
A. Deposits. Hubba will instruct our payment partners to initiate a deposit of a Seller’s transaction proceeds, less applicable fees, into the Seller’s bank account as early as: (a) seven (7) business days of providing shipping information on Hubba if Seller and Buyer agree to immediate payment terms; or (b) 30 days plus seven (7) of providing shipping information on Hubba if Seller and Buyer agree to net 30 day terms. Should the anticipated payment release date fall on a weekend or holiday, it will be postponed to the next business day.
When a Seller either initially provides or later changes his or her bank account information, the Seller may have to wait at least five (5) calendar days to request a deposit into a bank account as a security precaution. The next deposit after a change to bank account information will occur on the next applicable day after a period of five (5) calendar days from the date of the requested change.
B. Currency. Deposits can only be made to a US bank in US Dollars.
C. Holds and Delays. In some cases, deposits to Sellers’ bank accounts could be temporarily delayed by an issue at Hubba, at Hubba’s third-party service providers, or at a Seller’s bank. We’ll do our best to communicate with the affected Sellers as soon as we can.
If we believe that a Seller’s actions may result in Buyer disputes, chargebacks, or other claims, or a Seller’s actions has violated our Terms & Conditions or Supplemental Terms & Conditions, then we may, in our sole discretion, put a hold or a deposit delay.
A hold may be put on funds associated with a particular transaction if there is a dispute or investigation related to the order, for the shorter of: (a) 180 days after the estimated delivery date; or (b) completion of any investigation.
Deposit delays are defined as the number of days between a sale and the day the net amount from the sale becomes available for deposit, provided the payment has been completed. A deposit delay may be between 0 and 180 days. A deposit delay is applied across all transactions for a Seller.
If Hubba places a hold or a deposit delay, we’ll do our best to communicate with the affected Seller as soon as we can.
We always work hard to avoid and minimise any delays. However, please note that we are not obligated to refund any fees or reimburse any expenses due to holds or delayed deposits.
D. Escheatment. If we cannot settle funds into a Seller’s bank account, the funds will remain in the Seller’s payment account. It is the Seller’s sole responsibility to update his or her bank account information to receive the funds. To update your bank information, please email email@example.com. If a Seller fails to update the information to claim the funds within a certain period of time, Hubba may escheat the funds to the relevant government authority in order to comply with escheatment laws.
A. We reserve the right, in our sole discretion, to seek reimbursement from a Seller in any of the following circumstances: (a) we provide a refund to a Buyer because a Seller did not promptly deliver the goods or we otherwise determine that a refund is warranted in a particular circumstance, (b) we discover erroneous or duplicate transactions related to a Seller, (c) we receive a chargeback from a Buyer’s credit card issuer or reversal of payment for the amount of a Buyer’s purchase from a Seller, (d) the Seller did not act in good faith when selling goods, or (d) a Seller does not act in accordance with Hubba’s Terms & Conditions or Supplemental Terms & Conditions.
B. We may obtain reimbursement of any amounts owed by a Seller to Hubba by, although not limited to, reversing any credits to the Seller’s payment account balance, charging the Seller’s bill, deducting from future payments owed to the Seller, or seeking reimbursement from the Seller by any other lawful means, including by using third-party collections services. You authorise us to use any or all of the foregoing methods to seek reimbursement.
On termination of this Agreement for any reason, any undisputed net transactions proceeds will be deposited into a Seller’s bank account. Hubba reserves the right, upon termination of access to Hubba, to set off against any payments to be made to the Seller, an amount determined by us to be adequate to cover any anticipated chargebacks, refunds, adjustments or other amounts that might be paid to Buyers in connection with purchases from the Seller’s payment account for a prospective 180-day period. At the end of the 180-day period following termination, we will disburse to the Seller any amount not used to offset chargebacks, refunds, adjustments, or such other amounts paid to Buyers, or seek reimbursement from the Seller via any of the means authorised in this policy for any additional amount required to offset chargebacks, refunds, adjustments, or other amounts paid to Buyers, as applicable.